AI that books 17% more ROs
ShortLoop AI answers every service call, books it, and frees up your advisors for high-value work.
Book a demoResults from dealers running Service AI
The Top-Converting Phone AI for Service
See how ShortLoop can book every customer for you.
We integrate with all the tools you rely on
Finds the caller in the DMS
Knows the customer info before they say hi.
- Vehicle
- Last visit
- Mileage
Captures concerns & Opcodes
Finds every appointment detail for your team.
- Concerns
- OpCodes
- Preferences
Books the Appointment
Puts the appointment in your schedule.
- Booking time slot
- Convenience options
- Preferred service lane
How ShortLoop’s AI works with your team
Call Dana back about her loaner
Never miss a customer update
Respond promptly to customers.
- Failed transfers
- Customer concerns captured
- Time-bound alerts
The AI books 84%+ of the service calls it answers, and your service lane sees 17% more repair orders.
Dealers swear by Service AI
All customer stories
Jeff SwankFixed Ops Director, Court Street Ford
“I didn’t think AI was for me, but the proof is in the pudding.”
Caleb McDuffieFixed Ops Director, Paul Thigpen
“We moved away from an outsourced BDC and handle the work better across four stores.”
Stacey CorleyDealer Principal, Ed Corley Ford
“Your customers don’t know they’re talking to a bot. They think they’re talking to a live person.”
Dealers already running ShortLoop on their phones
Live in days, with no change to how your team works
We connect your DMS.
And your scheduler, with nothing to install.
We set it up for your store.
Hours, departments, op codes and transfer rules.
We test, then go live.
Calls get answered and appointments show up in your scheduler.
See how AI can boost service ROs
Twenty minutes on a live call. Hear the AI book, reschedule and hand off a service call.
Book a demoWhat dealers ask about Service AI
Short answers, in the order service directors usually ask.
Ask us anything elseNo. It books the routine calls so advisors can work the drive. At Court Street Ford, 35% of service calls still went to an advisor.
Most don't. It holds a normal conversation and handles questions that were not in a script.
CDK, Reynolds and Reynolds, Tekion, Auto/Mate, Dealertrack, PBS, Xtime, myKaarma and Dealer-FX.
Yes. It speaks English and Spanish, and callers can switch languages mid-call.
No. Status questions go straight to your service team. The AI books, reschedules, cancels and takes recall calls.
It transfers by name, role or department. After hours, it books the appointment or takes the details for a callback.
Yes. It books recall appointments with your recall op codes, which helps when a recall letter makes the phones spike.
Yes. It works on your existing numbers and phone system, with nothing to install.
Most stores go live within days of connecting their DMS.