Consent
TCPA consent compliant: consent is checked before anyone is called.
Did your BDC call your DMS list?
ShortLoop's AI calls every name on it and fills up your schedule
Book a demoResults from dealers running Outbound AI
See outbound AI handle complex scenarios
ShortLoop AI
“Hi, Sally. Thanks for calling back.”
0:00 / 1:13
How your DMS lists become booked appointments
A BDC needs about 2.5 weeks to call a 2,500‑name list once. Here's how the AI works it.
Load your lists
- Service lists from your DMS
- Sales lists from your DMS and CRM
- Consent checked first
Your listsFrom your DMS, CRM, OEM and moreHanded over
Service
Declined workDMS
Open recallsOEM
Mailer listSpreadsheet
Sales
Leases endingDMS
Lost leadsCRM
Plan the campaign
- Number of attempts
- Channels: calls and texts
- The order they go out in
Lease-end campaignSales · 1,184 customers from your DMSApproved
The plan
Call, voicemail if no answerDay 1
TextDay 2
Call, voicemail if no answerDay 4
TextDay 5
AI works each lead
- Calls, then leaves a custom voicemail
- Follows up by text a day later
- Recognizes callbacks
Maria G.Lease-end list · SalesReached
Touch by touch
Calls her: no answerDay 1
Leaves a voicemail about her RogueDay 1
Texts her: she repliesDay 2
Calls her backConnected
Book the visit
- Service visits into your DMS
- Sales leads into your CRM
- Confirmation text to the customer
Maria G.Lease-end list · SalesBooked in your DMS
Booked on the call
Lease-end options, trade-in appraisal
Saturday
9:00 AM10:30 AM12:00 PM2:30 PM4:00 PM
Your CRM
Lead logged for the sales desk
Integrations
Connected to the systems your store already runs
DMSFinds the caller and vehicle by phone number.
SchedulerOffers open times and books with your op codes.
CRMLogs sales leads for your desk to follow up.
Works with CDK Global, Reynolds and Reynolds, Tekion, Dealertrack, PBS, Xtime, myKaarma, Dealer-FX, VinSolutions, DealerSocket, DriveCentric.
Dealers already running ShortLoop on their phones
Outbound campaigns for every service and sales customer
Pick a list to see how AI engages.
Service campaigns
Sales campaigns
ShortLoop’s AI
ShortLoop’s AI
ServiceFrom a real call“There’s a recall on your Ford Explorer regarding the body control system.”
On the listOwners with an open recall
ThenBooks the recall repair
On the list
Owners with an open recall
Then
Books the recall repair
Dealers swear by ShortLoop
All customer stories
David McCallService Director, Audi Charleston
“I’m still spot checking it like any employee, but I’m not worried about how the conversation’s going.”
Kevin MinleyDealer Principal, Court Street Ford
“We’ve loved working with ShortLoop. Their AI helps our service department capture more business and stay fully booked. After rolling it out to sales, we had our best month ever.”
15%more fixed ops revenue
Caleb McDuffieFixed Ops Director, Paul Thigpen
“We moved away from an outsourced BDC and handle the work better across four stores.”
18%more repair orders
Outbound that is Fully Compliant
Do-not-call
Lists are scrubbed against national and state do-not-call registries before every campaign.
Calling hours
Calls go out only within each customer's local calling hours.
Opt-outs
A stop request is honored right away, on every campaign and channel.
AI disclosure
It calls as your store, says it's an AI when asked, and passes them to your team.
What dealers ask about Outbound AI
Ask us anything elseUnlike other options, ShortLoop's AI holds the conversation on a call or over text, follows up on its own, and books the appointment without your team involved.
Yes. Service campaigns book visits into your DMS scheduler with your op codes. Sales campaigns book the visit or hand your desk a lead in the CRM.
Yes. It reads your list out of the systems you already run and writes appointments back into your existing scheduler, so your team keeps one calendar.
They stay in the campaign: retries on a schedule, call screening handled, then a voicemail and text. Anyone who engages without booking is flagged as a warm follow-up rather than lost.
It introduces itself as calling from your store. If a customer asks, it tells them it's an AI, and if they'd rather speak to a person, it hands the engaged lead to your team.
We check consent and scrub every list against national and state do-not-call registries before a campaign starts, call only within each customer's local calling hours, and honor every opt-out across campaigns and channels. Your store keeps its own consent records, and we recommend your counsel reviews each campaign before it goes live.
No. It works the outbound list end to end, so your BDC can spend its time on customers who are ready to talk. Paul Thigpen Automotive went further and moved off its outsourced BDC.
Two BDC agents making 100 calls a day need about 7.5 weeks to call a 2,500-name list three times. The AI isn't limited by how many people you have free to dial, only by your cadence and each state's calling hours.
No minimum.