1,000+ appointments handled by AI in one month.
ShortLoop is the AI Service BDC at Toyota San Luis Obispo. Every number on this page is read off the store's own July dashboard.
See the month's numbers
- 2,466
- calls answered
- 63h 39m
- phone time saved
- July 2026
- one month
Books into the system the store already runs
What the store turned on.
One line, one month, no change to staffing or phone numbers.
AI Service BDC
Every call on the line, first ring to booked.
Express or Main Shop, triaged
Right lane, right ride: waiter, loaner or shuttle.
Booked into Reynolds
Live slots written straight into the store's DMS.
Ring to booked, without an advisor.
- Step 01AI answers the call
The service line, on the store's existing numbers. First ring, at any call volume.
- Step 02Customer identified
Caller matched to their vehicle and service history while they talk.
- Step 03Express or Main Shop
Right lane picked, and the right transportation offered: waiter, loaner or shuttle.
- Step 04Booked into Reynolds
A live slot on the real-time calendar, with concern and remarks written into the DMS.
Every appointment is written into the store's own DMS.
July 2026, from the dealership's own dashboard.
Booked straight into Reynolds
29 a day, with no advisor on the phone.
Advisor hours back on the drive
About two hours of every working day.
A BDC's volume, without the payroll
Roughly 80 a day, no added headcount.
Money the phones were leaking
Recovered from calls that used to go unanswered.
Service picks up a qualified call
Vehicle and concern captured before the handoff.
All figures from the ShortLoop dashboard, Toyota San Luis Obispo, July 1 to 31, 2026. Daily figures are averages across the month.
What Dealerships ask.
Does it sound like a robot?
Callers talk to it the way they talk to an advisor. It keeps up, handles what was not in the script, and switches between English and Spanish mid-call.
What if a caller wants a person?
It routes by name, role or department and hands the call over with the context it has already collected, so the advisor does not start the conversation again from the beginning.
What happens after hours and at the weekend?
It is always on. Nights, weekends and holidays are covered the same way the middle of a Tuesday is, and there is no cap on how many calls it takes at once, so a rush never puts anyone on hold.
Does this only work with Reynolds?
Toyota San Luis Obispo runs Reynolds, the DMS every appointment above was written into. ShortLoop also works with Xtime, CDK, Tekion, DealerFX, myKaarma, VinSolutions and PBS.
Do we change our numbers or our phone system?
No. The store keeps its numbers and its existing phone system, and nothing gets ripped out. Toyota San Luis Obispo went live in days on the Reynolds setup they already had.
Is it only for service calls?
Service is where most stores start, and it is what this month covers. The same AI handles sales calls and runs outbound campaigns, so recall and declined-work follow-up does not sit in a queue waiting for someone to have a free afternoon.
Can we see what happened on every call?
Yes. Every call is logged with what the caller wanted and what the AI did about it. Every figure on this page came out of that dashboard.
Something we did not cover? Ask on the call.
Dealers already running ShortLoop on their phones
See what your store's phones are worth.
Twenty minutes on a live call. Hear the AI answer and book an appointment on your own phones, then decide.