611 appointments in June. 684 in July.
ShortLoop's Reception AI answers every call into Galesburg Ford. Same staff, same phone numbers, and 73 more service appointments than the month before.
See the month's numbers
- +11.9%
- service appointments
- 2,289
- calls answered
- July 2026
- vs June, same store
Books into the system the store already runs
What the store turned on.
One month on the phones. No change to staffing or phone numbers.
Reception AI on the phones
Every call into the store, answered on the first ring.
Routed on your rules
Transfers by name, role or department, on your rules.
Booked into myKaarma
Live slots written straight into myKaarma.
Every call answered, without adding an advisor.
- Step 01AI answers the call
Every call into the store, on its existing numbers. First ring, at any volume.
- Step 02Customer identified
Caller matched to their vehicle and service history while they talk.
- Step 03Closed or routed
Service booked, moved or cancelled on the call. Anything else transferred on the store's rules.
- Step 04Booked into myKaarma
A live slot, with the concern and remarks recorded against the appointment.
Across July that came to 403 appointments the desk never had to pick up for.
July 2026, against June, from the dealership's own dashboard.
More appointments than June
Up 11.9%, on the same staff.
Booked without an advisor stepping in
The AI closed it on the call.
One in three service calls closed on the call
367 booked, 27 rescheduled, 9 cancelled.
Phones covered without the front desk
About 74 a day, all by the AI.
An hour a day back on the drive
Talk time the team never had to cover.
All figures from the ShortLoop dashboard, Galesburg Ford, July 1 to 31, 2026, with June 2026 as the comparison month. Booking rate is the share of calls carrying an appointment opportunity that the AI closed itself, without a transfer. Daily figures are averages across the month.
What Dealerships ask.
Does it sound like a robot?
Callers talk to it the way they talk to an advisor. It keeps up, handles what was not in the script, and switches between English and Spanish mid-call.
What if a caller wants a person?
It routes by name, role or department and hands the call over with the context it has already collected, so the advisor does not start the conversation again from the beginning.
What about calls that are not service?
The AI answers everything coming into the store and handles service end to end. Sales calls and anything outside its scope get routed to the right person with the context already gathered.
Can we set our own transfer rules?
Yes. Who takes which call, by name, role or department, and what happens when they are unavailable, are all configured to how the store already runs. Calls the AI cannot close are raised as cases rather than dropped.
How do you know the appointments would not have happened anyway?
June is the comparison. The store booked 611 service appointments in June and 684 in July with the AI on the phones, 73 more in a month, on the same staff and the same numbers.
Does this only work with myKaarma?
Galesburg Ford books into myKaarma. ShortLoop also works with Reynolds, CDK, Tekion, Xtime, DealerFX, Auto/Mate, VinSolutions and PBS.
Do we change our numbers or our phone system?
No. The store keeps its numbers and its existing phone system, and nothing gets ripped out. Galesburg Ford went live in days on the setup they already had.
What happens after hours and at the weekend?
It is always on. Nights, weekends and holidays are covered the same way the middle of a Tuesday is, and there is no cap on how many calls it takes at once.
Can we see what happened on every call?
Yes. Every call is logged with what the caller wanted and what the AI did about it. Every figure on this page came off that dashboard, not out of a survey.
Something we did not cover? Ask on the call.
Dealers already running ShortLoop on their phones
See what your store's phones are worth.
Twenty minutes on a live call. Hear the AI answer and book an appointment on your own phones, then decide.