Why Toma dealers are migrating to ShortLoop
Case StudiesBlog

PAM answers the phone.
ShortLoop fits the store it answers for.

Most voice AI ships one setup to every store. Yours is trained on how your lanes run.

87%
Appointment Booking Rate
8X
Avg. ROI in Month One
30%
More ROs Booked

Trusted by Single & Multi-Location Dealerships, and Large Auto Groups

See ShortLoop on Your Phones

Book a 20-minute demo. No slides, just a live call.

Dealers already running ShortLoop on their phones

Courtesy Ford
JP Nissan
Galesburg Ford
Paul Thigpen
Toyota SLO
Capitol Nissan
Oakes GMC
Mark Miller Subaru
Ed Corley Ford
HSM
Champion Ford
KSM
Court Street Ford
Oakes Kia
AM Ford
Paul Thigpen Chevrolet
TVF Ford
Toyota Lompoc
In their own words
I didn't think AI was for me, but the proof is in the pudding.
Jeff Swank
Fixed Ops Director, Court Street Ford
The Ladder

Where is your phone line today?

Four levels of phone coverage. Most dealers we talk to are still on one of the first three.

01No AI

Calls ring out. Voicemail fills up. Nobody calls back.

02Text-only AI

Texting is handled. The phone still rings.

03Generic voice AI

It answers, then callers hang up and ask for a human.

04ShortLoop

Answered on ring one, booked with real OpCodes, handed off clean.

Rungs one, two and three all share the same gap: the live call.

The Catch

AI only works if it fits like a glove, across inbound and outbound.

Trained on your workflows, your scripts and your team, in onboarding we run one-on-one with your store. That is what customization actually buys you.

Trained on your store. Across service, sales and outbound.

Service

Books the lane, 24/7.

  • Real OpCodes, not just a slot
  • Live times from your scheduler
  • Body shop, express lane, recalls
Sales

No lead hits voicemail.

  • Answers inventory questions
  • Books the test drive on the call
  • Writes the lead to your CRM
Outbound

Calls the list nobody works.

  • Recalls and declined service
  • No-shows and lost customers
  • Runs while the store is closed
Proof, Not Promises

Dealers already on rung four.

Real numbers from stores running ShortLoop on their phones today.

$150K
revenue generated
72 hours of staff time saved

ShortLoop delivered on what they promised, and the level of customization and support has been amazing.

Stacey Corley
Stacey Corley
Dealer Principal, Ed Corley Ford
Read the case study →
5,083
calls answered in 90 days
65% booked with no human on the call

Their AI helps our service department capture more business and stay fully booked.

Kevin Minley
Kevin Minley
Dealer Principal, Court Street Ford
Read the case study →
17%
more ROs booked
1,500+ AI appointments a month

We moved off an outsourced BDC and handle the work more effectively, with more control across our four stores.

Caleb McDuffie
Caleb McDuffie
Fixed Ops Director, Paul Thigpen Auto Group
Read the case study →
See what ShortLoop books for your store.
Book a Demo
Already Connected

Books straight into your system.

ShortLoop connects to the DMS, CRM, and scheduling tools your store already uses. No rip-and-replace.

Reynolds & ReynoldsCDK GlobalXtimeTekionDealerFXmyKaarmaVinSolutionsPBS
Straight Answers

The questions dealers ask us.

Most AI frustrates your customers because it is slow, scripted, and works like a menu. ShortLoop's AI sounds human. It listens, keeps up, and handles the question that was not in the script. Callers usually don't know it's AI, and the ones who work it out don't care, because they got the job done.
PAM is a dealership voice AI that answers calls and books appointments. ShortLoop is trained on your store in one-on-one onboarding: your talk tracks, your routing, your service lanes. It books with correct OpCodes, concerns and remarks written straight into your scheduler, and runs voice outbound on your recall and declined-service lists. On answering calls and booking standard appointments, PAM does the job. The difference shows up in how much of your operation the AI is actually trained on.
Yes. ShortLoop integrates with all major DMS, CRM, and scheduling tools. We plug right into Tekion, CDK, Reynolds, Xtime, Auto/Mate, DealerFx, and other popular tools. Just ask us.
ShortLoop Phone AI can do it all. It is your reception, your 24/7 service appointment handler, and your after-hours sales BDC. On the service side it also takes calls for QuickLane, mobile repair, recalls, body shop, and pickup and drop.
Yes. ShortLoop's AI can do recurring and one-off outbound calling campaigns to your customers. You can run service reminders, recall campaigns, and seasonal promotional campaigns with our Outbound Phone AI.
If the phone line is where you're losing customers, yes. ShortLoop answers every inbound call, books with correct OpCodes straight into your scheduler, and runs voice outbound on your recall and declined-service lists. PAM is a fine choice for what it is built for. The fastest way to decide: book a demo and judge it on a live call.
Yes. ShortLoop's AI handles English and Spanish naturally. Callers can switch languages mid-call, and the AI adjusts accordingly.
Come Hear It

Still comparing? Hear it live.

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