Every call answered. 10.6% more appointments.
A forty-year Ford store put its service phones and its outbound campaigns on ShortLoop's Phone AI.
See the 90-day numbers
- +10.6%
- service appointments, year over year
- 11,442
- calls answered, every one picked up
- 153h
- advisor time back on the drive
Hear from the dealer principal.
“AI doesn't have a bad day. It keeps making appointments.”Book My Demo
Books into the system the store already runs
What the store turned on.
No new hire, no new DMS, no change to how advisors work the drive.
Every service call, main shop and express lane
Every outbound campaign, from the store's own lists
Every appointment written into Auto/Mate
The AI answers first. The advisor closes what matters.
- Step 01The dealership number rings
Same numbers, same phone system. The AI picks up on the first ring, at any call volume.
- Step 02AI appointment capture
Caller matched to their vehicle and history, concern captured, lane picked on the store's own rules.
- Step 03Booked into Auto/Mate
A live slot on the real-time calendar, written into the DMS while the caller is still on the line.
- Step 04Transfer, if asked
The moment a customer asks for a person, an advisor gets the call with the context already collected.
The AI is customised per dealership, so it books on this store's own rules, not a generic script.
“ShortLoop has significantly reduced our inbound call load by booking service appointments automatically. Our advisors stay focused on the customers in front of them.”
90 days, from the dealership's own dashboard.
Booked in week one, zero advisor hours
Reached within days of the list dropping
Across 400+ combined contacts
All figures from the ShortLoop dashboard and the Court Street Ford dealer case study, May 1 to July 31, 2026.
What Dealerships ask.
Does it replace our advisors?
No. It takes the booking calls so advisors stay with the customers in front of them.
Does it sound like a robot?
Callers talk to it the way they talk to an advisor, in English or Spanish, script or no script.
What if a caller asks for a person?
It transfers by name, role or department, with what it has already collected. At Court Street that was 35% of calls.
Can we set our own booking rules?
Yes. It books on your rules, main shop or express lane, not a generic script.
Do we change our numbers or our phone system?
No. Same numbers, same phone system, nothing ripped out.
Does it only work with Auto/Mate?
No. Also Reynolds, CDK, Xtime, Tekion, DealerFX, myKaarma, VinSolutions and PBS.
What happens after hours and at the weekend?
It is always on, with no cap on how many calls it takes at once.
Does it do outbound as well?
Yes. Court Street runs recalls, declined service, lost leads and CSI through the same AI.
Can we see what happened on every call?
Yes. Every call is logged with what the caller wanted and what the AI did. Every figure above came from that dashboard.
Something we did not cover? Ask on the call.
Dealers already running ShortLoop on their phones
Want results like these at your store?
Twenty minutes on a live call. Hear the AI answer your service line and book the appointment.