Why Toma dealers are migrating to ShortLoop
Case StudiesBlog

Matador was built for texts.
ShortLoop is built for calls.(and text too, obviously)

Same texting you have today, plus a phone line that checks your DMS and books real OpCodes.

87%
Appointment Booking Rate
8X
Avg. ROI in Month One
30%
More ROs Booked

Trusted by Single & Multi-Location Dealerships, and Large Auto Groups

See ShortLoop on Your Phones

Book a 20-minute demo. No slides, just a live call.

Dealers already running ShortLoop on their phones

Courtesy Ford
JP Nissan
Galesburg Ford
Paul Thigpen
Toyota SLO
Capitol Nissan
Oakes GMC
Mark Miller Subaru
Ed Corley Ford
HSM
Champion Ford
KSM
Court Street Ford
Oakes Kia
AM Ford
Paul Thigpen Chevrolet
TVF Ford
Toyota Lompoc
The Ladder

Where is your phone line today?

Four levels of phone coverage. Most dealers we talk to are still on one of the first three.

01No AI

Calls ring out. Voicemail fills up. Nobody calls back.

02Text-only AI

Texting is handled. The phone still rings.

03Generic voice AI

It answers, then callers hang up and ask for a human.

04ShortLoop

Answered on ring one, booked with real OpCodes, handed off clean.

Rungs one, two and three all share the same gap: the live call.

The Catch

Texting is solved. The phone line isn't.

A live call is a different job: real-time DMS lookups, correct OpCodes, a clean handoff mid-call. Matador is strong at messaging. ShortLoop was built for this.

Side by Side

ShortLoop vs Matador

Both platforms help dealerships engage customers. The difference is what happens when the phone rings.

ShortLoop
Matador
On the live call
Built for voice
Voice-native from day one.
Text-first. Voice is newer.
24/7 availability
Always on. Unlimited simultaneous calls.
Always on, for calls and texts.
Knows the caller
Pulls the customer and their vehicle mid-call.
Limited recognition on live calls.
Books the job
Correct OpCodes, concerns and vehicle details.
Basic bookings. Can miss multi-service detail.
Bilingual
English and Spanish, switching mid-call.
English and Spanish.
Sales calls
Shares inventory, pushes the lead to your CRM.
Strong on text. On a call, takes a message.
Beyond the call
Outbound
Voice campaigns: recalls, declined service, lost leads.
SMS-first campaigns. Voice outbound is newer.
Voicemail
Conversational voicemail that captures intent.
Missed calls get an SMS text-back.
Service depth
Body shop, QuickLane, mobile repair, recalls, pickup.
Standard scheduling and reminders.
Integrations
CDK, Tekion, Xtime, DealerFX, myKaarma, VinSolutions.
Reynolds, Tekion, Xtime, DealerSocket, ELead, PBS.
On the live call
Built for voice
ShortLoop
Voice-native from day one.
Matador
Text-first. Voice is newer.
24/7 availability
ShortLoop
Always on. Unlimited simultaneous calls.
Matador
Always on, for calls and texts.
Knows the caller
ShortLoop
Pulls the customer and their vehicle mid-call.
Matador
Limited recognition on live calls.
Books the job
ShortLoop
Correct OpCodes, concerns and vehicle details.
Matador
Basic bookings. Can miss multi-service detail.
Bilingual
ShortLoop
English and Spanish, switching mid-call.
Matador
English and Spanish.
Sales calls
ShortLoop
Shares inventory, pushes the lead to your CRM.
Matador
Strong on text. On a call, takes a message.
Beyond the call
Outbound
ShortLoop
Voice campaigns: recalls, declined service, lost leads.
Matador
SMS-first campaigns. Voice outbound is newer.
Voicemail
ShortLoop
Conversational voicemail that captures intent.
Matador
Missed calls get an SMS text-back.
Service depth
ShortLoop
Body shop, QuickLane, mobile repair, recalls, pickup.
Matador
Standard scheduling and reminders.
Integrations
ShortLoop
CDK, Tekion, Xtime, DealerFX, myKaarma, VinSolutions.
Matador
Reynolds, Tekion, Xtime, DealerSocket, ELead, PBS.
Want to hear the difference on your own phones?
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Proof, Not Promises

Dealers already on rung four.

Real numbers from stores running ShortLoop on their phones today.

$150K
revenue generated
72 hours of staff time saved

ShortLoop delivered on what they promised, and the level of customization and support has been amazing.

Stacey Corley
Stacey Corley
Dealer Principal, Ed Corley Ford
Read the case study →
5,083
calls answered in 90 days
65% booked with no human on the call

Their AI helps our service department capture more business and stay fully booked.

Kevin Minley
Kevin Minley
Dealer Principal, Court Street Ford
Read the case study →
17%
more ROs booked
1,500+ AI appointments a month

We moved off an outsourced BDC and handle the work more effectively, with more control across our four stores.

Caleb McDuffie
Caleb McDuffie
Fixed Ops Director, Paul Thigpen Auto Group
Read the case study →
See what ShortLoop books for your store.
Book a Demo
Already Connected

Books straight into your system.

ShortLoop connects to the DMS, CRM, and scheduling tools your store already uses. No rip-and-replace.

Reynolds & ReynoldsCDK GlobalXtimeTekionDealerFXmyKaarmaVinSolutionsPBS
Straight Answers

The questions dealers ask us.

Most AI frustrates your customers because it is slow, scripted, and works like a menu. ShortLoop's AI sounds human. It listens, keeps up, and handles the question that was not in the script. Callers usually don't know it's AI, and the ones who work it out don't care, because they got the job done.
Matador started on text and added voice later. ShortLoop was built for the phone first: real-time DMS lookups, correct OpCodes, and clean mid-call handoffs, trained on each dealership's own operations. On texting, the two are comparable. On the phone line, that head start shows.
Yes. ShortLoop integrates with all major DMS, CRM, and scheduling tools. We plug right into Tekion, CDK, Reynolds, Xtime, Auto/Mate, DealerFx, and other popular tools. Just ask us.
ShortLoop Phone AI can do it all. It is your reception, your 24/7 service appointment handler, and your after-hours sales BDC. On the service side it also takes calls for QuickLane, mobile repair, recalls, body shop, and pickup and drop.
Yes. ShortLoop's AI can do recurring and one-off outbound calling campaigns to your customers. You can run service reminders, recall campaigns, and seasonal promotional campaigns with our Outbound Phone AI.
If the phone line is where you're losing customers, yes. ShortLoop answers every inbound call, books with correct OpCodes straight into your scheduler, and runs voice outbound on your recall and declined-service lists. Matador is a fine choice for what it is built for. The fastest way to decide: book a demo and judge it on a live call.
Yes. ShortLoop's AI handles English and Spanish naturally. Callers can switch languages mid-call, and the AI adjusts accordingly.
Come Hear It

Still comparing? Hear it live.

Book a 20-minute demo and hear ShortLoop handle a live call. No slides.

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