9,500+ service appointments across all five TVJ Sons stores.
Booked, moved or cancelled by ShortLoop's AI in three months. It's the service BDC for the whole group.
- 72%
- of phone appointments booked by AIbooked by AI
- 21,728
- service callsservice calls
- 5
- stores, 3 brandsstores
When a customer calls a TVJ Sons store.
- The call is answered right away
Including after hours and when several customers call at once.
- The customer books, moves or cancels
Using that store's hours, service menu and daily caps.
- Some calls go to the service team
Recalls, status checks and anyone who asks for a person.
Appointment goes into Reynolds
- Slot
- Vehicle info
- Concern remarks
Each store's own setup.
Set one store at a time, on the group's monthly review.
Books each lane up to the cap the store sets for the day.
Books diagnostics only into slots the shop can finish.
Sends recall and status calls straight to service.
Offers Kia owners the Kia service menu.
Answers in the voice the store chose.
Three months across all five stores.
What the five setups booked, May to July 2026.
Answered at all five stores
Each on its own AI setup
Toyota, Honda and Kia, each on its own setup
What dealer groups ask about Phone AI and Reynolds.
Does it replace our advisors?
No. It takes the booking calls so advisors stay with the customers in front of them.
Do we set it up store by store?
Yes. Each store gets its own AI, on its own hours, menu, caps and voice.
Can one store change its rules on its own?
Yes. TVJ Sons changes caps, hours and menus one store at a time.
Does it work across different brands?
Yes. TVJ Sons runs it at Toyota, Honda and Kia stores.
What if a caller asks for a person?
It transfers to the store's team by name, role or department.
Do we change our numbers or our phone system?
No. Same numbers, same phone system, at every store.
Does it only work with Reynolds?
No. Also CDK, Xtime, Tekion, DealerFX, myKaarma, PBS and Auto/Mate.
What happens after hours and at the weekend?
It is always on, with no cap on how many calls it takes at once.
Can we see what happened on every call?
Yes. Every call is logged with what the caller wanted and what the AI did.
Something we did not cover? Ask on the call.
Dealers already running ShortLoop on their phones
Want an AI on every store's service line?
Twenty minutes on a live call. Hear the AI answer your service line and book the appointment.