Every service call answered at Progressive CDJR. 620+ appointments booked.
ShortLoop's Service AI books Chrysler, Dodge, Jeep and Ram service straight into DealerFX, on the store's own rules.
See the numbers
- 6,200+
- calls handled
- 750+
- scheduling requests handled
- 100h
- AI conversation, June to August
Books into the system the store already runs
What the store turned on.
No change to staffing or phone numbers. The AI answers the service line.
Service AI
Every service call answered, through the rush, over lunch and after hours.
Book, move, cancel
The whole appointment lifecycle, handled on the call. Not just new bookings.
Booked into DealerFX
Live slots, written straight into the store's DealerFX scheduler.
When a customer calls.
- Step 01Service number
Customers call the store's regular service line. Nothing changes on their end.
- Step 02AI appointment capture
The AI answers first, identifies the customer and vehicle, and books, moves or cancels in DealerFX.
- Step 03Staff handles call
When the caller asks for a person or a store rule applies, the call goes to staff with its context.
Transfer to staff when asked or based on rules. If nobody picks up, the call comes back to the AI.
Service calls now end in the store's scheduler, not on a callback list.
From the dealership's own dashboard.
Booked straight into DealerFX
Nearly 7 every day.
Handled without adding headcount
2,000+ every month, 8 in 10 of them service.
Rescheduled instead of lost
Customers who kept their spot instead of no-showing.
Conversation the desk never staffed
Equal to 12 full 8-hour shifts of phone time.
Set up around how this store runs.
Advisor Requests
AI notes a requested advisor only when the customer asks.
Night Drop Box
AI points customers to the black box, left of the Service Entrance.
Emergencies & Fallbacks
Emergencies are transferred immediately, status updates go to advisors, and unreachable transfers fall back to the Service BDC.
What dealerships ask about Service AI and DealerFX.
Does it take over our phones?
No. The store keeps its numbers, its people and its phone system. The AI answers service calls and hands anything that needs a person to the right one on the team.
Does it sound like a robot?
Customers talk to it the way they would to an advisor. It keeps pace, copes when a call goes off script, and moves between English and Spanish within the same call.
What if a caller wants a person?
It transfers by name, role or department and passes along what the caller has already said, so nobody has to repeat themselves.
Does this only work with DealerFX?
No. Progressive CDJR books into DealerFX. ShortLoop also works with Reynolds, CDK, Xtime, Tekion, myKaarma, VinSolutions and PBS.
Can it handle reschedules and cancellations?
Yes. The AI books, moves and cancels appointments in DealerFX on its own; 750+ scheduling requests have been handled end to end at Progressive, and 75+ appointments were moved rather than lost.
Do we change our numbers or our phone system?
No. The numbers stay, the phone system stays, and nothing gets ripped out. Progressive CDJR went live on the setup it already had.
What happens after hours and at the weekend?
The AI does not clock out. Nights, weekends and holidays get the same coverage as a weekday morning rush.
Can we see what happened on every call?
Yes. Every call is logged with what the customer wanted and what the AI did about it. Every figure on this page came out of Progressive CDJR's dashboard, not out of a survey.
Something we did not cover? Ask on the call.
Dealers already running ShortLoop on their phones
See what your service calls are worth.
Twenty minutes on a live call. Hear the AI take a service call and book it into your scheduler, then decide.