40+ sales leads captured every month at Oakes Kia
ShortLoop's Reception AI answers every Kia call and books service straight into Tekion.
See the four months' numbers
- 10,500+
- calls answered
- 870+
- appointments booked
- 4,500+
- service calls handled
Books into the system the store already runs
What the store turned on.
No change to staffing or phone numbers. The AI answers the main line and routes the rest.
Reception AI
Every call to the main line answered, then resolved or routed.
Sales calls captured too
Car shoppers reach sales as named leads.
Booked into Tekion
Live slots, written into the store's Tekion scheduler.
Main line to booked, without the hold music.
- Step 01A call comes into the main line
Service, sales, parts or a quick question. Every call gets picked up.
- Step 02The AI picks it up
It works out what the caller needs, on that first call.
- Step 03Customer identified
Matched by vehicle and history while they talk. Car shoppers become sales leads.
- Step 04Booked into Tekion
A live slot, written into the store's scheduler.
Calls now end in the scheduler or with the right person, not on hold.
From the dealership's own dashboard.
Booked straight into Tekion
300+ in August alone, double the first month.
Every call to the main line, picked up
3,800+ in August, more than twice May's volume.
Car shoppers handed to sales
A new buyer passed to the sales team every day.
Conversation the desk never staffed
Equal to 22 full 8-hour shifts of phone time.
What dealerships ask about Reception AI and Tekion.
Does it take over our phones?
No. The AI answers the main line, and your staff stay in control. Anything it shouldn't handle is routed to the right person, with the context already collected.
Does it sound like a robot?
Customers talk to it the way they would to an advisor. It keeps pace, copes when a call goes off script, and moves between English and Spanish within the same call.
What if a caller wants a person?
It transfers by name, role or department and passes along what the caller has already said, so nobody has to repeat themselves.
Does this only work with Tekion?
No. Oakes Kia books into Tekion. ShortLoop also works with Reynolds, CDK, Xtime, DealerFX, myKaarma, VinSolutions and PBS.
Do we change our numbers or our phone system?
No. The numbers stay, the phone system stays, and nothing gets ripped out. Oakes Kia went live on the setup it already had.
What happens after hours and at the weekend?
The AI does not clock out. Nights, weekends and holidays get the same coverage as a weekday morning rush.
Can we see what happened on every call?
Yes. Every call is logged with what the caller wanted and what the AI did about it. Every figure on this page came out of Oakes Kia's dashboard, not out of a survey.
Something we did not cover? Ask on the call.
Dealers already running ShortLoop on their phones
See what every call to your store is worth.
Twenty minutes on a live call. Hear the AI answer a main line, book service and hand a shopper to sales, then decide.