AI books 76% of phone appointments at this Honda store.
ShortLoop is the AI Service BDC at Honda of Santa Maria, booking straight into Reynolds.
See the month's numbers
- 529
- appointments booked
- 39h 30m
- advisor time back on the drive
- July 2026
- one month
Dealers already running ShortLoop on their phones
When a Honda customer calls Honda of Santa Maria.
Same numbers, same phone system, no change to staffing.
- The call is answered right away
Including after hours and when several customers call at once.
- The customer books, reschedules or cancels
Using the store's hours, service menu and daily caps.
- Some calls go to the service team
Recalls, status checks and anyone who asks for a person.
Appointment goes into Reynolds
- Slot
- Vehicle info
- Concern remarks
- 55
- calls answered a day
- 17
- appointments booked a day
- 1h 16m
- advisor phone time back, every day
One month on the service line.
Three of every four appointments, booked by the AI alone
The fourth was transferred to staff to finish.
Booked into Reynolds
17 a day.
Back on the drive
Over an hour every working day.
Every call answered
No headcount added.
Rescheduled or cancelled by the AI
79 rescheduled, 19 cancelled.
Transferred on the store's own rules.
Honda of Santa Maria chose which calls a person should take. The AI recognizes them, logs the details, and transfers the call.
To service, as the store asked
Every recall call goes to a person.
To service, for the advisor
Details logged on the call record.
To the sales floor
Four became new leads in July.
What dealerships ask about Phone AI and Reynolds.
Does it replace our advisors?
No. It takes the booking calls so advisors stay with the customers in front of them.
Does it sound like a robot?
Callers talk to it the way they talk to an advisor, in English or Spanish, script or no script.
What if a caller asks for a person?
It transfers by name, role or department.
Does it handle reschedules and cancellations?
Yes, on the same call. At Honda of Santa Maria that was 98 in July.
Does it only work with Reynolds?
No. Honda of Santa Maria runs Reynolds; ShortLoop also books into CDK, Xtime, Tekion, DealerFX, myKaarma and PBS.
Do we change our numbers or our phone system?
No. Same numbers, same phone system, nothing ripped out.
What happens after hours and at the weekend?
It is always on, with no cap on how many calls it takes at once.
Is it only for service?
No. The same AI takes sales calls and runs outbound campaigns for recalls and declined work.
Can we see what happened on every call?
Yes. Every call is logged with what the caller wanted and what the AI did.
Something we did not cover? Ask on the call.
Books into the system the store already runs
Want to see it run on your own service line?
Twenty minutes on a live call. Hear the AI answer your service line and book the appointment.