Every Lincoln and Volvo call answered by an AI customized to the store.
ShortLoop's Phone AI books Lincoln and Volvo service straight into Xtime.
See the numbers
- 2,546
- calls answered in August
- 200
- appointments handled in Xtime
- 6
- store rules on every call
“Yes, we can! Corley's Albuquerque Lincoln Volvo, how may I help you today?”
Six rules the store set, on every call.
ShortLoop built each one in with Corley's service team.
Valet offered to every Lincoln owner.
“We can pick up your Lincoln for you.”
Each brand reaches its own advisors.
“Let me get you to our Volvo team.”
Every caller picks how they visit.
“Will you wait, drop off, or need a shuttle?”
City and APD vehicles walk right in.
“For city vehicles, you can walk right in.”
Emergencies go straight to a person.
“Let me get you to our team right away.”
No waiters are booked at 4:00 PM.
“At 4:00 PM, we can take it as a drop-off.”
When a Lincoln or Volvo customer calls Corley's.
- The call is answered right away
With the store's own greeting, every time.
- Sorted by brand and visit
Lincoln or Volvo, waiting, drop-off or shuttle.
- Some calls go to the team
Recalls, emergencies, loaners and named staff.
Appointment goes into Xtime
- Slot
- Vehicle info
- Visit type
What the store sees after the call.
Three bookings the AI wrote, as they landed in Xtime. Customer details hidden.
Recall · 10:00 AM
A/C, steering · 3:00 PM
Warning light · 10:30 AMBooks into Xtime, and the systems other stores run
What the AI handled in August.
- 1,585 service calls
- 32h 38m on the phone
What dealerships ask about Phone AI and Xtime.
Can it be customized to how our store works?
Yes. Corley's AI runs six store-specific rules, from brand routing to a 4:00 PM cutoff for waiters.
Can one AI answer for two brands?
Yes. It sorts every caller by make and sends them to that brand's advisors.
What can be customized in service?
Greeting, booking rules, visit types, valet and shuttle offers, capacity cutoffs and where each call type transfers.
Does the customization cover sales and reception calls too?
Yes. Sales and general calls get their own routing, greeting and transfer rules.
What happens on an emergency call?
No-starts, dead batteries, tire trouble and same-day urgency go straight to the store's team.
Can transfers change by day or time?
Yes. The store picks who takes transfers for any day and hour.
Do we change our numbers or our phone system?
No. Same numbers, same phone system.
Does it book straight into Xtime?
Yes, while the caller is on the line. It also works with Reynolds, CDK, Tekion, DealerFX and PBS.
Can we see what happened on every call?
Yes. Every call is logged with what the caller wanted and what the AI did.
Something we did not cover? Ask on the call.
Dealers already running ShortLoop on their phones
Want your store's rules on the phones?
Twenty minutes on a live call. Hear the AI answer your service line and book the appointment.