ShortLoop integrates with PBS Systems to close the gap between the phone and the DMS

PBS Systems runs the operation, and ShortLoop steps in when the operation can't answer the phone.

PBS Systems dealers often say the same thing about why they chose v10 APEX: when something needs to change, someone actually picks up the phone. That relationship-first approach has made PBS one of the most trusted DMS providers in North America for over 35 years. But that same expectation - a real, responsive experience, is exactly what customers expect when they call the dealership. And without instant phone coverage, that expectation goes unmet.

ShortLoop is now integrated with PBS Systems. The AI reads directly from the PBS before a call begins and writes everything back when it ends. PBS stays current, and more ROs are booked, more leads are captured, and more revenue is retained.

What's New

Real-Time sync with PBS Systems

The AI captures intent, selects the right vehicle, applies op codes and remarks, and books the appointment. Call notes, appointment details, op codes, and updated customer information are written back into PBS Systems. The DMS stays current and advisors stay informed without the need for manual re-entries.

Multi-Location Consistency and Customization

For multi-store PBS groups, each location gets consistent AI coverage while keeping its own configuration. ShortLoop can be configured to match how each store runs, with custom greetings, advisor routing, transportation options, department escalation paths while ensuring the standard is maintained across multiple rooftops.

Personalized Outbound campaigns at scale

ShortLoop's outbound AI uses actual customer and vehicle records from v10 APEX to run targeted campaigns for maintenance reminders, service follow-ups, recall notifications, and seasonal outreach. So every campaign is personalized, even at scale, and outcomes sync back into v10 APEX after every call and text.

After-Hours Sales coverage

ShortLoop doesn't just stop at service. ShortLoop’s AI handles after-hours inbound sales inquiries, capturing high intent leads. It also logs every interaction, so no lead goes unrecorded after the floor closes.

Getting Started

The ShortLoop + PBS Systems integration is now available for dealerships and dealer groups running on v10 APEX.

Our team works directly with each dealership to train the AI on existing PBS workflows - op codes, department routing, and store-specific processes - so the integration fits without interruptions to your workflow.

Book a demo to see how it works with your PBS setup:

Contact Us

About ShortLoop

ShortLoop builds AI phone agents for automotive dealerships so dealers never miss a revenue opportunity. The AI platform handles inbound calls, books appointments, and runs outbound campaigns, helping businesses capture demand, reduce missed calls, and operate more efficiently using the systems they already have in place. Trusted by dealers across the United States, ShortLoop is one of the fastest-growing companies deploying Dealership AI today.

About PBS Systems

PBS Systems, headquartered in Calgary with offices across North America, is a privately owned automotive DMS provider. Its flagship v10 APEX platform unifies accounting, sales, service, parts, CRM, and digital service on a single database, tailored to each dealership’s operations. With over 35 years of experience, PBS is recognized for strong dealer retention and personalized customer support.